Privacy Policy

Fiza Prime Cleaning Services Est. respects your privacy. This policy explains what personal data we collect through our website and service communications, why we use it, when it may be shared and the choices available to you.

1. Who is responsible for your data

Fiza Prime Cleaning Services Est. is responsible for personal data collected for quotations, bookings, customer communication and service administration.

Email: info@fizaprime.com
Telephone: +971 54 786 7988 / +971 50 147 7687
Location: Dubai, United Arab Emirates

2. Data we may collect

Depending on how you contact us, we may collect:

• your name, telephone number and email address;
• property location, community, building or villa type and access information;
• the services you request, preferred dates and booking details;
• photographs, videos or descriptions you provide for assessment;
• messages exchanged by website form, WhatsApp, telephone or email;
• quotation, invoice, payment-status and service-history records;
• technical information such as IP address, browser type, device information, access time and basic server or security logs.

Please do not send identity documents, payment-card details, medical information or other sensitive data unless we specifically explain why it is required and provide an appropriate method.

3. Why we use personal data

We use personal data to:

• respond to enquiries and prepare quotations;
• assess scope, schedule and deliver requested services;
• communicate about access, timing, changes and service follow-up;
• issue and maintain business, accounting and transaction records;
• protect customers, staff, systems and property from misuse or fraud;
• meet legal or regulatory obligations and respond to lawful requests;
• improve our website, service information and customer experience;
• send marketing only where permitted and where the required choice or consent has been provided.

We do not sell personal data.

We do not use website enquiry or booking data to make solely automated decisions, including profiling, that produce legal or similarly significant effects.

4. WhatsApp, telephone and email

If you contact us through WhatsApp, telephone or email, the relevant provider also processes information under its own terms and privacy policy. Do not send information through those channels that you would not want that provider to process.

Using WhatsApp to request a quote does not by itself authorise unrelated promotional messages. You may ask us to stop marketing communications at any time.

5. When data may be shared

We may share only the information reasonably needed with:

• authorised Fiza Prime personnel who arrange or deliver the service;
• hosting, website, email, communications, accounting or technical service providers acting for us;
• property-management or access contacts where you ask us to coordinate with them;
• professional advisers, insurers or authorities where reasonably required to establish, exercise or defend rights;
• regulators, courts, police or government bodies where disclosure is legally required.

Providers may process data outside the UAE. Where cross-border processing occurs, we take reasonable steps to use reputable providers and appropriate protections consistent with applicable law.

6. Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including quotation follow-up, service delivery, accounting, dispute handling, legal compliance and security. Retention periods vary by record type. Data that is no longer required is deleted, anonymised or securely restricted where practical.

7. Security

We use reasonable administrative and technical measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No internet or messaging system is completely secure, so please use care when deciding what to send electronically. Where applicable law requires, we will notify affected individuals and the competent authority of a qualifying personal-data breach.

8. Your choices and rights

Subject to applicable UAE law, you may ask us to:

• tell you what personal data we hold about you;
• correct inaccurate or outdated data;
• delete data where there is no overriding lawful reason to keep it;
• restrict or object to certain processing;
• receive certain personal data in a structured, commonly used and machine-readable format, or ask for its transfer, where applicable;
• stop direct marketing;
• withdraw consent where processing relies on consent. Withdrawal does not affect processing already carried out lawfully before withdrawal.

To make a request, email info@fizaprime.com. We may need to verify your identity before acting on a request. You may also have the right to raise a concern with the relevant UAE data-protection or consumer-protection authority.

9. Cookies and technical data

The website may use essential cookies required for WordPress administration, security, preferences and normal site operation. If optional analytics, advertising or marketing cookies are introduced, this policy and the website’s consent controls should be updated before those tools are enabled.

10. Children

Our services and website are intended for adults arranging property-cleaning services. We do not knowingly seek personal data from children.

11. Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Fiza Prime is not responsible for their content or handling of personal data.

12. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The revised version will be posted on this page with an updated date.

13. Contact