Terms & Conditions

These terms apply when you request or book cleaning services from Fiza Prime Cleaning Services Est. in Dubai, United Arab Emirates. By confirming a quotation or allowing a service to begin, you agree to the quotation, the agreed scope and these terms.

1. Quotations and scope

Prices shown on this website are starting prices unless expressly described as fixed. Final pricing depends on the property, item, material, condition, access, parking, requested work and any optional services.

A booking is confirmed only when we accept the requested date and scope in writing, including by WhatsApp or email. Sending an enquiry or requesting a quotation does not by itself reserve a service slot.

We may assess a job using the information and photographs you provide or through an on-site inspection. A quotation is based on the conditions visible or disclosed at that time. If the condition or scope is materially different when the team arrives, we will explain the difference and obtain approval before carrying out chargeable additional work.

Only work listed in the accepted quotation or booking confirmation is included. Repairs, restoration, pest control, mould remediation, specialist chemical treatment, high-access work, waste removal and other excluded trades are not included unless expressly agreed in writing.

2. Access and site readiness

You confirm that you are authorised to arrange cleaning at the property and to approve the agreed work.

You are responsible for providing safe and timely access to the property and for arranging any building permits, access passes, lift bookings or parking permissions needed for the visit. Unless otherwise agreed, working electricity and water must be available.

Please secure valuables, fragile objects, cash, jewellery, important documents and sensitive personal items before the team arrives. Please tell us about delicate materials, pre-existing damage, loose fittings, known defects and any manufacturer care instructions that may affect the work. Children and pets must be kept safely away from active work areas, equipment, cables and cleaning products.

3. Service limitations

Cleaning improves condition; it does not restore every item or surface to an as-new state. Results vary with age, construction, fibre or finish, previous treatments, wear, staining, dye stability, damage and how long contamination has been present.

Stain, odour, discolouration and complete dust removal cannot be guaranteed. Where material suitability or colour-fastness may be a concern, products are tested on a discreet area before wider treatment. We may decline or stop treatment where continuing could create an unreasonable risk of damage.

Drying times are estimates and vary with material, ventilation, humidity, temperature, soil level and the amount of moisture required. Customers should keep cleaned items ventilated and avoid using them until sufficiently dry.

4. Customer-supplied information and images

You confirm that information and photographs supplied for assessment are accurate and that you are authorised to share them. Property images are used for assessment and service administration. We will not publish customer-property images for marketing without separate permission.

5. Changes, cancellation and rescheduling

Please tell us as early as possible if you need to change or cancel a booking. Any cancellation, access, parking or rescheduling charge will apply only where it was clearly disclosed in the quotation or booking confirmation and accepted before the booking was confirmed.

We may reschedule where access is unavailable, conditions are unsafe, utilities are not working, building restrictions prevent the service, or events outside reasonable control make attendance impracticable. We will communicate with you and arrange the next practical step.

6. Payment and invoices

Payment timing and accepted methods will be stated in the quotation or booking confirmation. Prices are in UAE dirhams. Any applicable tax will be shown where required.

We provide a dated invoice or transaction record showing our trade name, the service details and the agreed price, together with other information required by applicable law. Please keep quotations, booking confirmations, invoices and payment records for your reference.

7. Concerns and service review

Where possible, please inspect the work with the team before departure and raise reasonable concerns during the final walkthrough. If you notice a concern later, contact us promptly with the booking details and clear photographs so we can review what happened and propose an appropriate response. We aim to review concerns fairly and promptly.

Nothing in these terms removes or limits rights that cannot lawfully be excluded under applicable UAE consumer-protection law.

8. Damage and pre-existing condition

We are not responsible for pre-existing damage, normal wear, weak or defective finishes, unstable dyes, loose fittings, hidden defects, manufacturer faults or damage resulting from inaccurate or incomplete information supplied to us.

If our team causes direct physical damage through a failure to use reasonable care, please notify us promptly and allow us to inspect the affected area. Any response will be considered in light of the item’s condition, age, repairability and the circumstances of the service, subject to applicable law.

9. Website information

We work to keep website information accurate, but service details, availability and starting prices may change. Website content is general information and does not replace the final quotation and agreed scope for a particular job.

Links to third-party websites or services are provided for convenience. Fiza Prime is not responsible for their content, availability or privacy practices.

10. Privacy

Personal data is handled as described in our Privacy Policy. Service and quotation messages may be sent through WhatsApp, telephone or email according to the channel you use or request.

11. Governing law

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. The parties should first try to resolve any concern directly and fairly. This does not restrict a consumer’s right to approach the relevant UAE or Dubai consumer-protection authority.

12. Contact